United Airlines has service to thousands of domestic and overseas destinations. Many passengers have reported problems, despite the fact that their flights are convenient. Fortunately, there are ways you can resolve any problems quickly and efficiently.
United Airlines - Problems
United's customer services can be frustrating. Whether it's a delay, lost baggage, or another issue, people have complained about how they were treated on the phone and online. The company does offer a website and an app to contact them, but most complaints still come via the phone.
It is a common complaint that customers are confused as to how much legroom they should expect on long Economy class flights. Most Economy seats offer 17 inches and a pitch of 31 inches, which is often too little for most travelers.
It's important that you check the seat dimensions and pitch when booking your tickets. It's important to check that the seat you choose is comfortable, especially if traveling with children.
United has a great personal device entertainment system on their flights, but you must have your own smartphone or tablet to use it. The choice of movies and shows is updated monthly but there is always enough to keep you occupied on your flight.
Some international flights have similar seat-back entertainment systems to those found in First Class. This can be an added bonus, especially for those traveling with children or older passengers.
The weight limit per bag is 50 pounds. Checked bags are not included in the Economy class. This can be a hassle if you're carrying heavy clothing or items like medications.
Reviewers have also complained about United's food and drinks. There are a lot of options on the menu, but not all of them are up to par. Also, the company charges a premium on in-flight liquor which can be costly.
MileagePlus is a loyalty program that rewards frequent flyers. You can use them to pay for items such as a checked-bag or an upgrade to first or business class.
Those with a lot of miles can also access the United Club lounge at many airports. It's a great place to relax and unwind before your flight. Some reviews say that the staff are excellent.
The United website also has a live chat option where you can talk with a representative in real time about any problems or questions that you have. This is useful for those who don't want to talk on the phone, or who don't speak English well. Alternatively, you can send them an email and they'll answer your question or give you some help.