Consumer Cellular, a cell phone company, aims to offer customers low-cost, no contract service. However, this low-priced service has a mixed reputation in the consumer community. The company is not rated highly in terms of overall consumer satisfaction. However it does score reasonably well in terms quality, customer service and value for money. Unresponsive customer service, poor technical support, and poor customer service are some of the complaints that consumers have made.
Review of Consumer Cellular
Consumer Cellular, a mobile phone service, uses AT&T's and T-Mobile's networks to deliver service. This allows consumers to access many benefits offered by these carriers, without having to sign a contract. Consumer Cellular customers rate the company's customer support as excellent. However, some consumers voiced concern about the lengthy hold times that they experienced calling the company.
Plan options available
Consumer Cellular offers a range of plans. Depending on your plan, you have the option of unlimited data or limitless talk and data. The best plans offer unlimited data, which can be shared across multiple lines. Be aware of these things before you sign up.
Customer service
Consumer Cellular is an American virtual network operator for postpaid mobile phones. John Marick & Greg Pryor created the company in Oct 1995. It offers customers cellphones, no-contract mobile phone plans, and accessories. It is focused on older users.
Price
The price of Consumer Cellular is the average price for a single-line entry level plan from major U.S. wireless providers as of May 2022. This price includes a 5% discount on the monthly data, text, and talk plan. It includes the cost of a telephone, taxes, and fees. Consumer Cellular requires credit approval, is not available everywhere, and has limited stocks. Consumer Cellular also offers a 30-day money back guarantee.
Discounts available to AARP
AARP members can enjoy special discounts from Consumer Cellular. They are eligible for a discount of 5% on their monthly service. Refer a friend and you can receive a $10 discount on your monthly service. Consumer Cellular also offers a 30-day money-back guarantee, but the guarantee period is extended to 45 days for members of AARP.
Compatible phones
Discounted prices are available for compatible consumer cell phones. The company will accept both carrier-locked and unlocked phones. Visit the company's website to see if your phone qualifies. You will need to locate your device identification number, or IMEI, to determine whether it's compatible. If you find that your phone is compatible, you can then purchase the SIM kit for it and activate it to connect to the company's network.