Podium is a software platform that helps small businesses manage their interactions with customers. It offers customer reviews, payment collection as well as omnichannel communication and marketing tools.
You Only Need Two Clicks to Get Google & Facebook Reviews
Podium makes it easy to get customers to review your business via Google and other social media platforms. It takes just a few clicks. It can also request reviews from Facebook or other industry sites like Yelp.
The omnichannel approach to customer care is a big plus. It allows your team to communicate with customers via multiple channels including email, SMS, and webchat.
It is great for collecting feedback which can be an indicator of customer satisfaction. It offers feedback templates as well as NPS. But you can also ask custom questions to get the right data.
Interaction Platform – Thryv
Another major advantage of using Podium is its centralized inbox, which makes it easier to track and respond to customer communications across a variety of platforms. It also lets you share conversations with your team members from a single inbox, which is great for cross-company communication.
Podium not only has a centralized inbox but also offers other great communication tools such as chatbots and virtual meetings. You can also create customized messages and respond to each member of your team.
You can also share content on your social media accounts with Google Posts, a new feature that allows you to create messages that are shown on your business's Google My Business page and Google Maps. This will make your business more visible in local searches. It can also help to generate leads and sales.
Use Text-toPay to make collection of payments easy and quick.
Taking payments has never been more simple. Text-topay makes it easy to accept payments. It is a simple two way SMS link that can be sent to your customer's phone.
You can now spend more time on the things that matter most to your business, namely growing and improving it. It reduces the number of people required to process customer transactions, and also reduces paper tags or postage.
Collaboration with Podium is easy for large teams
The central inbox makes it easy to communicate with your team about customer support issues. You can also assign conversations to a particular team member and monitor their progress, giving you a clear picture of how your company is doing overall.
It's simple to use, thanks to a simplified interface that lets you send, get, and track messages through all the channels you use. You can also monitor your team's response times and view a leaderboard to compare the performance of each employee.