The AITO Code defines the standards of customer service that all members must comply with. It is part of the Association's Quality Charter and must be displayed in a prominent place in member brochures, websites and other marketing literature. AITO members should also display a shorter Quality Statement.
Communication between AITO members
The Association of Independent Tour Operators, (AITO), is a trade association of small independent travel companies. Most members are owner-managed and focus on niche markets or specific types of holidays. The organisation strives help members improve their customer service, advice and competitive edge. Member companies often win consumer-voted awards for travel.
The organisation provides legal advice and training courses to its members. It also publishes a newsletter. It also promotes sustainable tourism initiatives, ensuring that members are offering the highest standards of service. Book a holiday with AITO members and you will receive expert knowledge, service, and financial protection.
Events
Te Aito events take place every two years. They are a great way for people to get together, socialize, and meet new people. You can use social media and your website as a way to promote an upcoming event. It is essential that you plan how to promote your event.
AITO has hosted mini-conferences in the past that brought together travel agents, AITO members and business partners. These events include networking sessions and training sessions.