Spirit was the top-rated US airline for complaints for five years. However, in 2013, Spirit's reputation among travelers took a turn for the worse. Complaints about Spirit rose sharply in the autumn 2013. As a result, Skytrax downgraded the airline's rating to two stars.
The airline is still controversial, despite the fact that it was able to improve its image following its 2014 launch 24 nonstop routes. Some passengers have complained about the company's treatment of its customers.
"No frills. no nonsense" is the airline slogan. It doesn't offer any complimentary drinks, food, or beverages on board and will charge customers a premium. Also, its seats are uncomfortable. Customers reported paying an extra fee for luggage.
Spirit flies out of Orlando, Philadelphia, Las Vegas, and Fort Lauderdale. They plan to expand their services to New York, Boston and Tampa. Only a few of the planes have Wi-Fi. Spirit will soon announce the cost of Wi-Fi service when testing is complete.
Spirit's customer-centric attitude stems from the assumption that loyalty is essential to business success. The company offers three status tiers: Silver and Free Spirit Member. Customers can earn points for every dollar that they spend on flights. These points can then be redeemed to receive a number of perks.
Spirit offers many add-ons in addition to the status tiers. Spirit can help you find the right package for you. The Point Perk program gives frequent flyers a fixed amount of points for every trip. They may be eligible for additional perks depending on their status. For example, extra legroom or more legroom.
Spirit is not like other airlines and does not offer free movies or music for passengers on their flights. Spirit is focused on making passengers feel comfortable. This can be seen in the airline's seating arrangements, which are not reclineable and packed with people. The flight is still considered a superior option to other airlines because it offers more space.
To be eligible for a seat, you will need a valid credit card. Online registration is required for all flights. A card may not allow you to get a better rate for other purchases. Spirit Airlines may offer a credit card to help you obtain a seat as well as other perks. Learn more about this program by reading the Free Spirit FAQs.
Spirit is a decent airline but it still has some bright spots. Spirit has launched 24 new nonstop routes this year, and plans to do the same in 2015. It plans to expand its Wi Fi offerings in the future.
Spirit may have a bad reputation but the company is one the fastest growing airlines worldwide. It is very affordable, compared to other low-cost airlines.